For any law to work, people must accept its legitimacy and be willing to abide by it. It's because our culture has inculcated into us the idea that each person should wait his turn.Ĭonversely, the imposition of a law doesn't necessarily "fix" the problem behaviors. We don't have this problem in the US, but it's not a law that solves it for us. When it's coming, people just crowd around, and so the pushiest person is the one who gets the best seat. It's actually the existence of any institutions that guide the behavior of people, whether they are just social traditions, or religions, or laws.įor example, I've found that in China, people don't tend to line up for the bus. This is sorta true, but it's not laws as such that accomplish it. If I were to guess, the whole matter at Newegg was probably caused by some mid-level manager desperatly wanting good metrics - like `valid customer complaints per thousand units sold' - for his or her department. It does not make sense for the whole company to reject valid claims and be on the receiving end of geeks' anger. * if they really can't be bothered with the harddrive images, shipping the device to OEM for the work is cheap anyway, given they certainly exchange significant volume of cargo with 'em. * as a major retailer they enjoy strong negotiating position with Microsoft or OEM for obtaining said images, * `installation' of Windows from a harddrive image is quick, low-tech and mostly hands-off process, Whether they can stay afloat or not in the face of returns is up to them.Īnd I believe they well can stay in the black, given that: Turns out consumer protection is not optional for a retailer. Your argument hinges on the assumption the retailer is somehow `entitled' to being profitable, and consumers' rights come second. > NewEgg has to hire guys who sit there for hours installing Windows from the non-existent install disks (.) Do everybody a favor and keep it to yourself. Yes, tinkering with it probably violated some terms or some warranty. So if you buy a laptop and decide to return it, return it to factory condition. If the laptop is truly defective, and you can't install the original operating system as a consequence, NewEgg has no quick means of determining what you did with the system. you gotta download them) so that they can recoup their losses? It would cost them more than the laptop is worth. NewEgg has to hire guys who sit there for hours installing Windows from the non-existent install disks (they don't include those anymore. Fine! Is it really that much trouble to return it to the same condition when you send it back? So you hire guys to test the equipment and return it to sell-able condition and sell it as an open-box return.īack to our little problem. The manufacturer doesn't care about your issues and if you return stock of which 70% is functional for warranty service, they will kick your ass. They also can't just send the stuff to the manufacturer. NewEgg can't just throw the stuff away, they'd go out of business. I ran my own consumer electronics retail business for 5 years and about 70% of returns have absolutely nothing wrong with them. Just because you think there's something wrong with it, doesn't mean there is something wrong with it. Like most retailers, NewEgg has to resell the unit. I'm sorry, but what exactly do you think happens when you return something to a retailer? They wave a magic wand and everything is peachy?
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